Our client is a multinational company who opened a business process outsourcing centre in Budapest 2004. They are providing a wide range of services, including Finance & Accounting, Collections, Customer Service and System support. They are looking for a professional in the position.Feladatok:Provide support and customer service and handle incoming queries of customersSolving customers' elementary general problemsProviding information about the serviceAchieve the defined Service Level targetsResolve all customers complaints and prevent reoccurrenceLog calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issuesDemonstrate a high level of service when helping a customer, adjust approach to accommodate all levels of customer experienceCommunicate positively with team members, customers, and other partners.Responsible for data entry and administrationElvárások:College/ university degree is preferredFluent in Russian and high level of EnglishStrong MS Office knowledgeAbility and desire to provide outstanding customer service, customer-focused approachMultitasking skills and team spiritExcellent communication skillEffective troubleshooting/problem solving skillsAmit kínálunk:Opportunity to gain professional experienceMultinational team/working environmentAttractive compensation packageMunkavégzés helye:Budapest
