Receiving end user calls of IT users from international Bank Analyses requests and problems and develops solution suggestions Accepts and supports Software and Hardware orders Take care of IT telephony problems and IT infrastructure for internal customers Ticket creation/Categorization / Prioritization Ticket escalation to respective Support Group Incident resolution and recovery Gives advice in order to achieve an efficient IT operationStrong knowledge on operations/service delivery and ability to manage critical situations College degree or middle level education Willing to work in 24x7 environment Basic understanding of Computers and Trouble shooting skills required Interested in IT skills A good command of languages (German + English), written and spoken Costumor Service/ Service Desk/ Desktop Support experience is big advantage Open minded, customer orientated, communicative and works well within a teaminrernational carrier multinational company culture competitive salaryTovábbi információ:http://www.cvcentrum.hu/53585
