Our client is a Budapest Business Support Centre providing financial and administrative service to its affiliates and is seeking a professional for the position:Feladatok:Perform all the functions of the 'Customer Helpdesk' roleProvide support and customer service to customers and handle incoming queries of customersDiagnose the issue and provide a path to resolving inquiriesGive guidance and informationResolve all customers complaints and prevent reoccurrenceLog calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issuesDemonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experienceCommunicate positively with team members, customers, and other partners.Responsible for data entry and administrationElvárások:College/ university degree preferably in EconomicsNative or near to native Portuguese and stable English language knowledgeStrong MS Office knowledgeAbility and desire to provide excellent customer service, customer-focused approachExcellent communication skillsTroubleshooting/problem solving skillsTeam playerAmit kínálunk:Opportunity to gain professional experienceModern, multinational team/working environmentStable workplaceAttractive compensation packageContinues opportunity of learning and developmentMunkavégzés helye:Budapest
