DESCRIPTIONOn behalf of our prestigious multinational client we are curently looking for aSERVICE MANAGEMENT SPECIALISTMain roles: - Ensure regular Customer Satisfaction Surveys & Customer Scorecard Reviews are performed -quality assure present Local Market Service Reporting & conduct Local Market Service Review Meetings (at least on a monthly basis, if required on a higher frequency) - Gather Local Market requirements & concerns regarding operations - Handlingt Incident & Change escalations - SPOC for local Incident and Change escalations - Reporting to Service Level Manager - Communication of Problem Root Cause Analysis & Solution to Local Markets - Ensure information management into and out of the Local Market is appropriate and correct - Ensure smooth and seamless support transition from project phase into Hypercare stabilisation phase and finally into business as usual - Support full scope enablement and integration of Local Market support model without the need to workarounds or compromise - Supports regression testing phases in local market towards group function requirementsREQUIREMENTS- Proven track record in Service Management - Strong Marketing, Stakeholder Management, Communication & Facilitation skills - Strong Customer orientation and proven track of records in a senior position in Customer Service - Excellent organisational skills - Ability to work under high pressure - Ability to deliver through others in a matrix organisation - Good Remedy 7 knowledge - ITIL Service Manager CertificationOTHER INFORMATIONIf you would like to apply for this job, please send us your curriculum vitae both in Hungarian and English.
