Our client is a global outsourced service provider entirely focusing on customer service, credit management solutions, technical support, customer acquisition and retention. They are looking for a professional in the position.Feladatok:Provide support and service to customers and handle incoming queriesManage customer issuesDiagnose the problem and provide a path to resolving inquiriesGive guidance and informationResolve all customers complaints and prevent reoccurrenceLog calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issuesDemonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experienceCommunicate positively with team members, customers, and other partners.Responsible for data entry and administrationElvárások:College/ university degree is preferredFluent CZECH language knowledge and stable English is highly preferredStrong MS Office knowledgeAble to work shift work if requiredAbility and desire to provide excellent customer service, customer-focused approachOrganizational and multitasking skillsExcellent communication skillsTroubleshooting/problem solving skillsTeam playerElőny:Customer Service experienceAmit kínálunk:Opportunity to gain professional experienceMultinational team/working environmentAttractive compensation packageMunkavégzés helye:Budapest
