Our client is a Budapest Business Support Centre providing financial and administrative service to its affiliates and is seeking a professional for the positionFeladatok:Manage a team of Customer Service Representatives (CSRs)Lead, motivate and develop team competencies and BSC capabilitiesHire, train, and manage team performance, create and coaches employees; sets individual and team goalsManage the team's workflow, directs and coordinates daily tasks within the team and provides day-to-day managementDemonstrates strong customer service skillsDevelop and maintain internal and external relationships regarding specific business issuesIdentifies and participates in continuous improvement activitiesDirects the creation, support and maintenance of procedures documentsAnalyse performance reports and implement operational improvement initiativesElvárások:College/ university degreeRelevant experience in customer serviceFluent and active English language knowledgeItalian/Spanish/French is highly preferredDemonstrated leadership practiceStrong decision-making and analytical abilitiesComfortable in multi-tasking environmentExcellent communication and time management skillsAbility to perform under stress or critical situationsStrong time management skills and able to meet tight deadlinesAmit kínálunk:Outstanding carrier opportunitiesModern, multinational team/working environmentCentrally located officePrestigious and stable workplaceAttractive compensation packageMunkavégzés helye:Budapest
