DESCRIPTIONOn behalf of our prestigious multinational client we are curently looking for aSERVICE MANAGEMENT SPECIALISTmain tasks include: - Act as Single Point of contact - Lead change & incident management activities in order minimize business disruptions. - Build and maintain strong customer relationships in order to effectively understand requirements and business drivers. - Ensure the timely preparation and distribution of service reporting against the SLA. - Conduct Service Review Meetings on a monthly/quarterly basis. - Evaluate satisfaction levels through feedbacks from Customer Satisfaction Surveys. - Report all escalations to Service Level Manager. - Communication of Problem Root Cause Analysis & Solution - Ensure smooth and seamless support transition during the entire project life cycle.REQUIREMENTS- Fluency in English any other language is an advantage (German, Spanish, Portuguese, Czech, Arabic). - ITIL Service Manager Certification or adequate experience - 4+ years relevant experience (IT Incident Management/Service Desk) - Required IT/Network Security experience/knowledge - Excellent analytical and communication skills - Strong customer orientation - Ability to present and communicate on a senior management level - Project management skills - Ability to travel (mostly in Europe)
