We are seeking for Team Leader for a multinational partner.Main tasks:• Day to Day operations, Service Level and People management • Organize team huddles and work towards keeping the team motivation at a higher level.• Assign routine tasks to the team • Prepare consolidated weekly / monthly reports. • Prepare client status reports and participate in Client reviews• Identify and mitigate RISKS• Metrics Collection & Analysis• Program Management• Participate in Review meeting, identify Improvement Plans and track it till closure• Quality management • Training and development • Administration Requirements:• Any Science / Technical Diploma or Graduation• B.E./Diploma/ Any Graduation• English and German and French• 5+ years of experience in (Computer Service) industry which includes service desk Knowledge on Service Desk tools • Willing to work in 24x7 environment• Familiarity of ITIL and six sigma implementation on IT Help Desk projects.• ITIL Foundation certification and awareness of ISO20000 service management standard would be added advantage.• Basic understanding of Computers and Trouble shooting skills required.• ITIL, 6Sigma, Lean certifications• experience.• Prior experience in leading an IT Help Desk project with a team size of 8- 10 team members.• Strong People management skills If you are interested in the position please send your CV to cv@synchronex.hu
: Budapest
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